Frequently Asked Questions (FAQ)

👟 Sizing & Fit

Q: How do I choose the right size?
A: Please refer to our size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to the size chart. If you have wider feet, we suggest sizing up by one size.

Q: Are the sandals true to size?
A: Yes, our sandals are generally true to size. However, we recommend allowing 1–3 cm difference due to manual measurement variations.

📦 Orders & Delivery

Q: How long does delivery take?
A: West Malaysia: 2–3 working days. East Malaysia: 5–7 working days. Excludes weekends and public holidays.

Q: Can I track my order?
A: Yes! You will receive a tracking number via email once your order has been shipped.

Q: Can I change my order after placing it?
A: Please contact us immediately after placing your order. We'll do our best to assist, but we cannot guarantee changes once the order is processed.

🔄 Returns & Exchange

Q: What is your return policy?
A: We accept returns within 7 days of receiving your order. Items must be unworn and in original condition with original packaging.

Q: How do I initiate a return or exchange?
A: Contact us with your order number and we'll guide you through the process.

💳 Payment

Q: What payment methods do you accept?
A: We accept major credit/debit cards, online banking, and other available payment methods at checkout.